Gold Key Certification (GKC) - Residential Extension

When:  May 28, 2026 from 12:30:00 PM to 04:30:00 PM (ET)
Gold Key Certification (GKC) - Residential Extension (4CE)
Instructor: Cynthia DeLuca
Member Pricing: $25 | Non-Members: $35
Location: In-person at the Orlando Regional REALTOR Association, 5421 Diplomat Circle, Orlando, FL 32810


Real estate professionals aren’t taught in their pre-license course what the etiquette is for their new profession. They aren’t taught the time frame for responding to customers, how to offer customer service guarantees, or anything related to customer service.

In our residential transactions, in the hustle and bustle, we tend to forget we are in the customer service industry. Let’s take some time to look at how we can manage our customers and their expectations, and not just meet them, but far exceed them.  

Learning Objectives:
-Module One: Building Solid Customer Relationships 
-Module Two: Risk Management Increases Professionalism 

Earn the Gold Key Certification (GKC) —a recognized mark of exceptional service—by completing this course along with the Gold Key Certification (GKC) Core class. Together, these courses will enhance your skills and set you apart as a true professional in the real estate industry.

**The Excellence in Professionalism - Gold Key Certification is not affiliated with or endorsed by the National Association of REALTORS®**

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Location

5421 Diplomat Circle
Orlando, FL 32810