Gold Key Certification (GKC) - Residential Extension (4CE)Instructor: Reese Stewart
Early Bird Registration Fee for Members: $10 (until July 19, 2024)
Regular Registration Fee for Members: $15
No-Members pricing: $25
**The Excellence in Professionalism - Gold Key Certification is not affiliated with or endorsed by the National Association of REALTORS®**
Real estate professionals aren’t taught in their pre-license course what the etiquette is for their new profession. They aren’t taught the time frame to respond to customers, ways to offer customer service guarantees, or anything even related to customer service.
In our residential transactions, in the hustle and bustle, we tend to forget we are in the customer service industry. Let’s take some time to look at how we can manage our customers and their expectations and not just meet them, but far exceed them.
Learning Objectives:
-Module One: Building Solid Customer Relationships
-Module Two: Risk Management Increases Professionalism
ATTENDANCE POLICY
1. FREC requires that licensees attend 90% of instructional class time. Physical presence is required
2. CE credit will not be awarded to students who miss more than 20 minutes of instructional time. Please allow adequate commute time. No exceptions.
3. All students MUST sign-in and out to receive CE credit.
4. Electronic note-taking is permitted on silent devices, only. Cell phone use is permitted during designated breaks.
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