Customer Psyche 101: Webinar

When:  Sep 30, 2020 from 02:00:00 PM to 04:00:00 PM (ET)
Customer Psyche 101: Webinar
ORRA Member Pricing: Free
Instructor: Josh Cadiillac

Registrants will receive a login link the morning of the webinar. (You must register to receive the link)
Registration cuts off at 1:00 pm on September 30th. 

The first step to running a successful business is figuring out what your customer needs and how best to give it to them. In this class we delve into the mind of who our customers are and what they need. Not just what they think they need but things they don’t even realize they need. Successful businesses meet customers needs better than their competitors. Most agents do not recognize what the customer really wants and for this reason they lose the potential lifelong loyalty, and repeat customers they could be developing. Don’t let the opportunity to stand out in your industry and develop a real competitive advantage pass you by.


ATTENDANCE POLICY
1. CE credit will not be awarded if login is not complete by 2:10 p.m. No exceptions. 
2. FREC requires a licensee attend 90% of each of the classroom hours. You must be logged into the webinar for the duration of class for your attendance to be tracked.