Learn why professionalism is critical for your success and much more...• Understand what the consumer survey says about REALTORS® and their quality of service and professionalism• Discover 5 ways to assess your customer service• Learn how training and accountability increase professionalism• Meet or exceed your buyer and seller expectations• Know what it takes to set yourself apart from other agents• Deal with difficult customers without losing the deal• Adapt in order to meet the standards of buyers and sellers• Redefine your skills to understand the current disclosure issues• Know how risk management increases professionalism• Evaluate circumstances that motivate customers to buy and sell• Establish standards to aid you in providing professional services throughout the transaction, from start to finish
The Gold Key Certification is an ORRA Member Certification only. Non-Members may earn CE credit but will not earn the certification (certificate & pin).